Describe what you have noticed
Share where the problem appears, when it started and whether it happens all the time. Mention any recent repairs or changes.
Take a few clear photos
A wider view of the room and a close-up of the affected fixture can help with initial planning. Do not move damaged equipment or enter an unsafe area to get a photo.
Share the access details
Let the team know about parking, stairs, pets, tenants, access codes and the best person to contact on arrival.
List the other small jobs
If another tap or fixture also needs attention, mention it before the visit so enough time can be allowed.