Start with the existing system

Note the system type, model and age if you know them. Describe the fault and any recent repairs.

Think about everyday demand

The number of people, bathrooms and busy times of day all help inform system selection.

Compare the full installation

Ask what the estimate includes: equipment, access, connections, removal, commissioning and any other trade work.

Ask about ongoing care

Discuss operation, maintenance, manufacturer information and what to do if a fault appears after installation.